Terms of Use

1. About these terms

These Terms of Use apply when you browse the website, use the hearing consultation questionnaire or contact us using the details shown on the site. The operator is Budget Hearing Aids LLC, Hm Revenue And Customs Ruby House 8 Ruby Place Aberdeen, AB10 1ZP. Email: [email protected]. Telephone: +44 312 584 801. VAT number: GB 384116400.

By using the website, you agree to comply with these terms. If you do not agree, you should not submit a consultation request. These terms concern this website and the enquiry service. A separate hearing-care provider may have its own terms for an assessment, fitting, purchase, aftercare or other service, and those separate terms should be provided before you enter into an agreement with that provider.

2. Nature of the service

Sonaire Hearing provides general information about hearing care, common hearing-aid formats and a route to request a free initial consultation. The website is designed to help people describe everyday listening difficulties and prepare for a discussion about whether a professional hearing assessment may be appropriate.

The questionnaire is not a diagnostic tool, hearing test or substitute for examination by a healthcare or hearing professional. The website does not determine that you have hearing loss, does not prescribe a hearing aid, and does not guarantee that any particular device or service will be suitable. Suitability depends on an appropriate assessment and the professional advice relevant to your circumstances.

If you experience sudden hearing loss, severe ear pain, discharge, acute dizziness or another symptom that may require urgent medical attention, do not rely on a routine website consultation. Seek appropriate medical advice, including NHS 111 or your GP where relevant.

3. Consultation enquiries

Submitting the questionnaire is a request to be contacted about a consultation. It is not a confirmed appointment and does not create a contract for the sale of a hearing aid. We may need to contact you to clarify your preferences, determine the appropriate next step or explain available consultation arrangements.

You are responsible for providing information that is accurate to the best of your knowledge, particularly your contact details and postcode. If information is incomplete or incorrect, we may be unable to respond effectively. You should not submit another person’s health-related information unless you have appropriate authority to act for that person and doing so is lawful.

The initial consultation described on this website is offered without charge. No payment is taken through oregonsingle.com and no hearing-aid prices are quoted on the site. If you later choose to obtain a private assessment, hearing aid or other paid service, the relevant provider should explain the price, scope, payment arrangements and cancellation terms before you agree to the transaction.

4. Orders, purchases and payment

This website does not operate an online shop and does not accept payment for hearing aids. A consultation enquiry therefore does not constitute an order. Any eventual purchase of a hearing aid or related service must be based on the terms presented at the point where that purchase is offered.

Before entering into a paid arrangement, you should receive sufficient information to understand the product or service, total price, payment schedule where applicable, delivery or fitting arrangements, aftercare, cancellation rights and any relevant warranty. Nothing in these website terms is intended to remove or restrict rights that consumers have under applicable UK consumer law, including rights that cannot lawfully be excluded.

If another organisation supplies a product or clinical service, that organisation may be responsible for performance of the relevant contract. Budget Hearing Aids LLC remains responsible for obligations that apply to its own actions and cannot exclude liability where exclusion would be unlawful.

5. Availability and changes

We aim to keep the website available and useful, but uninterrupted access cannot be guaranteed. Maintenance, network issues, security work or events outside reasonable control can temporarily affect availability. We may modify page content, questionnaire wording or site features where needed for accuracy, accessibility, security or service operation.

General descriptions of hearing-aid styles are provided for orientation. Device technology and provider ranges change, so a style described on the website may not represent every model or feature available at a particular time. The absence of a style from the site does not mean it is unsuitable, and inclusion does not guarantee suitability.

6. Acceptable use

You may use the website for lawful personal purposes and legitimate enquiries. You must not attempt to interfere with site operation, introduce malicious software, probe security controls, misuse forms, submit fraudulent information or use automated systems in a way that places an unreasonable burden on the service.

You must not reproduce substantial parts of the website for commercial exploitation without permission. Normal use of search engines, accessibility tools and browser functions is not restricted by this clause.

7. Intellectual property

Unless otherwise stated, the website’s original text, layout, visual system, brand presentation and other original materials are protected by applicable intellectual property laws. You may view and use the site for personal, non-commercial purposes. You may not present our original content as your own or use it to imply an endorsement that does not exist.

References to NHS or RNID information are informational. Those organisations retain rights in their own names and materials, and Sonaire Hearing is not affiliated with or endorsed by them merely because general public guidance is referenced.

8. Third-party information and services

The website may refer to public health information or, where appropriate, to independent hearing-care services. We take reasonable care when presenting general information, but third-party sites and services are controlled by their respective operators. Their availability, content and privacy practices are outside our direct control.

If your consultation progresses to an independent provider, you should read that provider’s own terms and privacy information. A referral or introduction does not by itself make Budget Hearing Aids LLC the clinical provider or manufacturer of a hearing aid.

9. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those protections, the website’s general information should not be treated as individual medical advice, and you remain responsible for obtaining appropriate professional assessment before making decisions that depend on your hearing condition.

We are not responsible for loss caused by using the website in a way that is contrary to these terms, by relying on general content as though it were a personal diagnosis, or by failing to seek urgent care for symptoms that require prompt medical attention. We are also not responsible for interruptions caused by matters outside our reasonable control, although this does not affect obligations imposed by law.

10. Consumer rights and cancellation

Because the website itself does not sell hearing aids or take payment, submitting the free consultation form does not require you to cancel a purchase. You can decide not to continue with the enquiry and can contact us if you no longer want follow-up communication based on your request.

If you later enter into a distance or off-premises contract for goods or services, statutory cancellation rights may apply depending on the circumstances and the nature of the product or service. The supplier responsible for that contract should provide the legally required pre-contract information and any applicable cancellation instructions. These website terms do not replace that information.

11. Privacy and cookies

Our Privacy Policy explains how personal information is handled, including hearing-related answers that may constitute special category data. Our Cookie Policy explains necessary and optional storage or access technologies and how choices can be managed. Those documents form part of the information governing use of the website.

12. Events outside reasonable control

We will not be responsible for a failure or delay caused by events outside reasonable control, such as widespread network outages, infrastructure failures, natural events, public emergencies, industrial disruption or changes in law that make a service temporarily unavailable. Where such an event affects an enquiry, we may contact you when reasonably possible or adapt the method used to continue the service.

13. Changes to these terms

We may update these terms when the service changes or when legal and regulatory requirements are revised. The date shown at the top identifies the current version. Changes apply from publication unless a different effective date is stated. A material change does not retrospectively remove rights that have already arisen under applicable law.

14. Governing law and disputes

These website terms are governed by the law applicable in the United Kingdom to the extent relevant to the user and the operator. If you are a consumer, mandatory protections and jurisdiction rules that apply to you are not displaced by this clause. We encourage users to contact us first if a dispute concerns the website or consultation process so that the matter can be reviewed.

Nothing in these terms prevents either party from using a court or dispute process that is available under applicable law. Privacy complaints can also be raised with the Information Commissioner’s Office where data protection rights are concerned.